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3-1
CHAPTER
3
Troubleshooting
This chapter provides the fault diagnosis information and the actions to take for
problems.
■ Section 3.1, “Emergency Power Off” on page 3-1
■ Section 3.2, “Failure Diagnostic Method” on page 3-2
■ Section 3.3, “Checking the Server and System Configuration” on page 3-4
■ Section 3.4, “Error Conditions” on page 3-8
■ Section 3.5, “Using Troubleshooting Commands” on page 3-11
■ Section 3.6, “General Solaris Troubleshooting Commands” on page 3-19
3.1 Emergency Power Off
This section explains how to power off in an emergency.
Caution – In an emergency (such as smoke or flames coming from the server),
immediately stop using the server and turn off the power supply. Regardless of the
type of business, give top priority to fire prevention measures.
1. Press the power switch for more than 4 seconds to power off the server.
- SPARC Enterprise 3
- M3000 Server 3
- Service Manual 3
- Contents 7
- Contents vii 9
- Contents ix 11
- Contents xi 13
- Abbreviations Abbreviations–1 14
- Index Index–1 14
- Glossary 15
- M3000 Server Documentation 17
- Book titles Manual codes 18
- Preface xvii 19
- Text Conventions 20
- Prompt Notations 20
- This Product 21
- Alert messages in the text 22
- Notes on Safety 23
- Ω. The grounding 24
- Preface xxiii 25
- Alert Labels 26
- Product Handling 27
- Limitations and Cautions 28
- Preface xxvii 29
- 1.1 ESD Precautions 31
- 1.2 Server Precautions 33
- Hardware Overview 35
- Server (Front View) 37
- 123456 7 38
- 2.2 Operator Panel 39
- 2.2.1 Operator Panel Overview 40
- Switches (Operator Panel) 41
- Mode Switch Function 42
- LEDs on the Operator Panel 43
- TABLE 3-1 45
- 789101112 48
- 2.5 Labels 51
- Label Locations 52
- Outside: Standards label 52
- Troubleshooting 53
- 3.2 Failure Diagnostic Method 54
- Diagnostic Method Flowchart 55
- Configuration 56
- XSCF> showhardconf 57
- Configurations 58
- # showrev 59
- XSCF> version 59
- 3.4 Error Conditions 60
- Chapter 3 Troubleshooting 3-9 61
- 3.4.2 Monitoring Output 62
- 3.4.3 Messaging Output 62
- XSCF> showstatus 67
- FANBP_B Status:Normal; 67
- XSCF> 67
- 3.5.4.1 fmdump -V Command 68
- 3.5.5 Using the fmadm Command 69
- 3.5.5.2 fmadm repair Command 70
- 3.5.5.3 fmadm config Command 70
- Commands 71
- 3.6.1.1 Options 72
- 3.6.2.1 Options 73
- 3.6.3.1 Options 76
- The prtconf output continued: 77
- 3.6.4.1 Options 78
- 3.6.5 Using the ping Command 79
- 3.6.6 Using the ps Command 80
- 3.6.6.1 Options 81
- 3.6.7.1 Options 82
- FRU Replacement Preparation 83
- 4.2.1 FRU Replacement 84
- 4.2.2 FRU Installation 85
- # cfgadm -a 87
- # cfgadm -c unconfigure Ap_Id 87
- # cfgadm -c configure Ap_Id 88
- TABLE 2-3 and TABLE 2-5 93
- 4.5.1 Powering off the Server 94
- 4.5.3 Powering on the Server 95
- XSCF> poweron -a 96
- Internal Components Access 101
- FIGURE 5-1) 102
- 5.2.1 Removing the Top Cover 103
- 5.2.2 Attaching the Top Cover 104
- 5.3.1 Accessing the Air Duct 105
- 5.3.2 Removing the Air Duct 105
- 5.3.3 Attaching the Air Duct 106
- 5.4.1 Removing the Fan Cover 107
- 5.4.2 Attaching the Fan Cover 108
- Motherboard Unit Replacement 109
- Motherboard Unit Location 111
- 1 Memory (DIMM) 112
- 2 PCIe card 112
- 3 Shutter unit 112
- 12. Remove the shutter unit 114
- Removing the Motherboard Unit 116
- 6.4 Reassembling the Server 117
- 10. Check the hardware 118
- Location number Component 120
- 7.1 Memory Mounting Rules 121
- 2. Mount DIMMs in group B 124
- 7.2 Accessing the DIMMs 125
- 7.3 Removing the DIMMs 126
- 7.4 Installing the DIMMs 127
- 7.5 Reassembling the Server 127
- PCIe Cards 129
- PCIe Slot Locations 130
- 8.1 Accessing a PCIe Card 131
- 8.2 Removing a PCIe Card 132
- 8.3 Mounting a PCIe Card 132
- 8.4 Reassembling the Server 133
- Hard Disk Drive (HDD) 135
- Hard Disk Drive Location 136
- FIGURE 9-2)to 137
- FIGURE 9-2) 137
- Removing a Hard Disk Drive 138
- 9.4 Reassembling the Server 139
- Replacing the Hard Disk Drive 141
- Backplane 141
- FIGURE 10-2) 144
- 10.4 Reassembling the Server 146
- CD-RW/DVD-RW Drive Unit 147
- (DVDU) Replacement 147
- FIGURE 11-2) 149
- FIGURE 11-2), push the CD 150
- 11.4 Reassembling the Server 151
- Power Supply Unit Replacement 153
- 1 Power supply unit (PSU#0) 154
- 2 Power supply unit (PSU#1) 154
- XSCF> replacefru 155
- FIGURE 12-2) 156
- 12.4 Reassembling the Server 157
- Fan Unit Replacement 159
- Fan Unit Locations 160
- 13.1 Accessing a Fan Unit 161
- 13.2 Removing a Fan Unit 161
- Removing a Fan Unit 162
- 13.3 Mounting a Fan Unit 163
- 13.4 Reassembling the Server 163
- Fan Backplane Replacement 165
- Fan Backplane Location 166
- FIGURE 14-2), and incline 167
- FIGURE 14-2) 167
- Removing the Fan Cage 168
- FIGURE 14-3) 169
- 14.4 Reassembling the Server 170
- Operator Panel Replacement 173
- Operator Panel Location 174
- 2. Loosen the one thumbscrew 176
- 15.4 Reassembling the Server 177
- Components List 179
- FRU List 183
- B.2 Motherboard Unit 184
- B.2.1 Memory (DIMM) 185
- B.2.2 PCIe Slot 185
- B.2.3 CPU 186
- B.2.4 XSCF Unit 186
- B.3 Drive 187
- B.4 Power Supply Unit 188
- B.5 Fan Unit 189
- APPENDIX 191
- C.1 Serial Port 192
- C.2 UPC Port 192
- C.3 USB Port 193
- C.4 SAS Port 193
- D-sub 9pin 194
- UPS Controller 195
- D.2 Signal Cable 196
- Appendix D UPS Controller D-3 197
- D.4 Power Supply Conditions 198
- D.5 UPS Cable 199
- D.6 Connections 200
- DC Power Supply Model 201
- E.1 The Server Views 202
- Electrical Specifications 205
- Abbreviations 207
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